Frequently Asked Questions


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Frequently Asked Questions

How long are your contracts?
We never work with long-term contracts, we usually work off the rule, “give us 24hours notice if you aren’t happy with our service”
Do you work project to project or retainer only?
Project to project generally works for designers, but not with our service offering. Results are not adequite to only employ our services for one project. The value is in the time invested, establishing the foundations and building on them.
What is your hourly rate?
We prefer to work on a fixed retainer for the reason that we don’t want our clients to hesitate to contact us with the fear of incurring more costs. There are no hidden costs or surprise fees added on to our monthly retainer.
Do you work under other agency umbrella's on projects?
Occasionally, it depends on the agency and the project
Will my business get priority?
We are a boutique agency, meaning that we pick and choose who we wish to work with. If we can’t guarantee time to meet our client’s needs we won’t accept the business
Do you provide training?
Yes, we provide training to in-house staff. Our goal is to always upskill and to never replace in-house staff but to work with and complement their activities.

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If we didn’t answer all of your questions, feel free to drop us a line anytime.